Power Service & Support programs enable your business
to deliver consistent, world-class solutions to all your external and internal clients. This
simple to follow, four stage process ensures continuous improvement by applying the basic and
effective relationship management model of Plan Do Learn Do.
Once mastered, sales.org Inc.'s SAFE Sales, Service and Support Process empowers entire
organizations with the competencies for effectively meeting customer, client, employee,
partner, affiliate, agent and stakeholder needs, including:
Clients & Customers:
Needs Analysis
Value & Reliability
New & Renewed Business
Referrals & Introductions
Additional Service & Support Needs
Avoiding Objections
Customer & Client Satisfaction
Complaints Resolution
Employees & Other Stakeholders:
Needs Analysis
Loyalty & Commitment
Referrals & Introductions
Avoiding Complaints
Management & Coaching
Increasing Retention
All our Global Power Series workshops are designed to exploit another
valuable resource that we find in every program the wealth and value of
business and adult life experiences of the other participants. Our programs
usually have 20 participants who bring an average of 500 years of real-world
experience. That's over $15 million in collected wisdom within the group to
learn from by applying real examples of how to use our questioning workshops to avoid
confusion and misunderstandings in all your conversations.
While every business should be based on sound business goals and objectives because
"you can't manage what you don't measure", your Service & Support Process must
capture, track and manage these essential customer interactions to ensure it is working,
and that it is repeatable, transferable and continuously improving throughout your
business operations. From the basics of Call Ratios to the most advanced methods of
identifying Service & Support Needs, sales.org Inc.'s Service & Support Programs
integrate the most advanced tools for managing and improving results for use in any
business, function or role that involves meeting the needs of your customers, staff &
essential stakeholders.